{"id":4908,"date":"2021-09-16T08:18:35","date_gmt":"2021-09-16T06:18:35","guid":{"rendered":"https:\/\/www.meetingland.de\/blog\/faq-items\/my-sound-or-video-is-not-working-what-can-i-do\/"},"modified":"2021-09-16T08:18:39","modified_gmt":"2021-09-16T06:18:39","slug":"my-sound-or-video-is-not-working-what-can-i-do","status":"publish","type":"avada_faq","link":"https:\/\/www.meetingland.de\/en\/blog\/faq-items\/my-sound-or-video-is-not-working-what-can-i-do\/","title":{"rendered":"My sound or video is not working. What can I do?"},"content":{"rendered":"<ul>\n<li>Check if Meetingland works on your PC \/ Desktop with the browser <strong>Google Chrome<\/strong> <\/li>\n<li>Re-open the browser completely with Meetingland after closing other applications (like Zoom).<\/li>\n<li>It can cause problems if you refuse or block the microphone\/camera permission. To unblock the permission for our application, look for the pop-up dialog in the address bar (video icon). Here is a good guide to <strong><br \/>\n  <a href=\"https:\/\/support.google.com\/chrome\/answer\/2693767?co=GENIE.Platform%3DDesktop&amp;hl=de\" target=\"_blank\" rel=\"noopener\">Video &amp; Microphone in Google Chrome<\/a><br \/>\n<\/strong> check.<\/li>\n<li>The biggest culprit of this error is another app recording your camera and preventing other apps from accessing it. This happens especially often when you use other video calling tools like Zoom at the same time. Close the other application to fix this error<\/li>\n<li>Click on your name below and then click on &#8220;Video and Audio Setting&#8221;. There you can select \/ change your webcam and microphone \/ headset.<\/li>\n<li>For further assistance, please refer to the English language help page of our technical service provider <strong><br \/>\n  <a href=\"https:\/\/support.gather.town\/help\/av-troubleshooting\" target=\"_blank\" rel=\"noopener\">Gather.Town<\/a><br \/>\n<\/strong>.<br \/>\n<img decoding=\"async\" class=\"lazyload wp-image-2198 size-full alignleft\" src=\"https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3.png\" data-orig-src=\"https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3.png\" alt=\"\" width=\"757\" height=\"441\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27757%27%20height%3D%27441%27%20viewBox%3D%270%200%20757%20441%27%3E%3Crect%20width%3D%27757%27%20height%3D%27441%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3-200x117.png 200w, https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3-300x175.png 300w, https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3-400x233.png 400w, https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3-500x291.png 500w, https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3-600x350.png 600w, https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3-700x408.png 700w, https:\/\/www.meetingland.de\/wp-content\/uploads\/2020\/11\/Kamera-Mikro-Erlaubnis-3.png 757w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 757px) 100vw, 757px\" \/><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Check if Meetingland works on your PC \/ Desktop with the browser Google Chrome Re-open the browser completely with Meetingland after closing other applications (like Zoom). It can cause problems if you refuse or block [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"menu_order":-1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"faq_category":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My sound or video is not working. What can I do? - Meetingland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.meetingland.de\/en\/blog\/faq-items\/my-sound-or-video-is-not-working-what-can-i-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My sound or video is not working. 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